Terms & Conditions
Effective Date: 01 August 2026 Last Updated: 01 August 2026
These Terms and Conditions ("Terms") constitute a legally binding agreement between you ("you," "User," or "Customer") and Founder Support S.R.L., a limited liability company incorporated under the laws of Italy, with registered office at Via del Campo 89, 21040 Morazzone (VA), Italy, P.IVA/Codice Fiscale: 04113720124, registered with the Registro delle Imprese di Varese under REA no. VA-403086 ("Founder Support," "Company," "we," "us," or "our").
These Terms govern your access to and use of the ROSAapp application, website, and related services, including all artificial intelligence-powered features (collectively, the "Service"). Please read them carefully. They should be read together with our Privacy Policy, which is incorporated by reference.
By creating an account, accessing, or using the Service, you confirm that you have read, understood, and agree to be bound by these Terms. If you do not agree, you must not use the Service.
1. Definitions
1.1 Capitalized terms have the following meanings:
(a) "AI Features" — the artificial intelligence-powered functionality of the Service, including analysis of messages, emails, and calendar data, generation of task entries and reminders, and drafting or sending of automated responses.
(b) "Connected Account" — any third-party account or platform you authorize Rosa to access, including WhatsApp, Instagram, Gmail, Microsoft Outlook, Google Calendar, Apple Calendar, and Microsoft Calendar.
(c) "Content" — any data, messages, emails, calendar entries, text, or other materials accessed, processed, generated, or transmitted through the Service.
(d) "Consumer" — a natural person acting for purposes outside their trade, business, craft, or profession, within the meaning of the Italian Consumer Code (D.Lgs. 206/2005, "Codice del Consumo").
(e) "Professional User" — any User who is not a Consumer, including service-owner professionals using the Service for business purposes.
(f) "Subscription" — a paid plan granting access to specified features of the Service
2. Eligibility and Account Registration
2.1 You must be at least 18 years old, or the age of legal majority in your jurisdiction, to use the Service.
2.2 You must provide accurate, current, and complete information during registration and keep it updated.
2.3 You are responsible for safeguarding your account credentials and for all activity under your account. You must notify us promptly at support@rosaapp.io of any unauthorized use.
2.4 Rosa is designed primarily for service-owner professionals (e.g., salons, consultants). Where you use the Service for business purposes, you act as a Professional User and certain Consumer protections (including the right of withdrawal in Section 9) may not apply.
3. Description of the Service
3.1 Rosa provides an AI-powered platform that connects to your Connected Accounts to help you manage client communications, identify tasks and deadlines, generate reminders, and — where you enable it — draft or send automated responses and create calendar events.
3.2 The Service depends on third-party platforms (e.g., Meta, Google, Microsoft, Apple). We do not control these platforms, and their availability, terms, and APIs may change or be discontinued. We are not liable for any disruption caused by changes to or unavailability of third-party platforms.
3.3 We may modify, suspend, or discontinue any feature of the Service at any time. Where a change materially and adversely affects a paid feature you use, we will provide reasonable prior notice and, where required by law, an appropriate remedy.
4. Use of Connected Accounts and Authorizations
4.1 By connecting a Connected Account, you authorize ROSAapp to access and process Content from that account in accordance with the permissions (scopes) you grant and our Privacy Policy.
4.2 You represent and warrant that you have the right and any necessary consents to connect each Connected Account and to allow Rosa to process the associated Content, including, where applicable, the consent of third parties whose data appears in your communications.
4.3 You may disconnect any Connected Account or revoke Rosa's access at any time, as described in our Privacy Policy. Doing so will disable associated features.
5. AI Features, Automation, and Human Oversight
5.1 AI Features generate assistive outputs — including task suggestions, summaries, scheduling recommendations, and draft responses. These outputs may contain errors, omissions, or inaccuracies. You are responsible for reviewing outputs before relying on or acting upon them.
5.2 Automated sending of responses or creation of calendar events occurs only where you have explicitly enabled the relevant automation setting. You retain full control over which automations are active and may disable them at any time.
5.3 In accordance with Regulation (EU) 2024/1689 ("EU AI Act"), we confirm that the Service does not make decisions producing legal or similarly significant effects on individuals without the possibility of human oversight. You may request human review of automated outputs as described in our Privacy Policy.
5.4 You must not use AI Features to generate, send, or facilitate unlawful, deceptive, harassing, or harmful content, or to circumvent the terms of any third-party platform.
6. Acceptable Use
6.1 You agree not to:
(a) use the Service in violation of any applicable law or third-party rights;
(b) send spam, unsolicited messages, or content that violates the terms of WhatsApp, Meta, Google, Microsoft, or Apple;
(c) attempt to gain unauthorized access to, interfere with, or disrupt the Service or its infrastructure;
(d) reverse engineer, decompile, or attempt to extract source code, except to the extent expressly permitted by mandatory law;
(e) use the Service to process special categories of personal data in violation of applicable data protection law; or
(f) resell, sublicense, or commercially exploit the Service without our prior written consent.
6.2 We may suspend or terminate your access for breach of this Section, with notice where reasonably practicable, or immediately where required to prevent harm or comply with law.
7. Subscriptions, Fees, and Payment
7.1 Certain features require a paid Subscription. Prices, billing cycles, and features are described at the point of purchase. All prices are stated exclusive of VAT (IVA) at the applicable Italian rate of 22%, which will be added and itemized separately at checkout. A valid Italian or EU VAT number (Partita IVA / numero di identificazione IVA) is required to complete registration as a Professional User. Where you provide a valid EU VAT number outside Italy, the reverse charge mechanism applies in accordance with applicable EU VAT rules.
7.2 Fees are billed in advance on a recurring basis (e.g., monthly or annually) and are charged through the payment method you provide.
7.3 Subscriptions renew automatically for successive periods unless cancelled before the end of the current period. You may cancel at any time through your account settings; cancellation takes effect at the end of the current billing period.
7.4 Except as required by mandatory law (including Consumer withdrawal rights under Section 9), fees already paid are non-refundable.
7.5 We may change Subscription fees with at least 30 days' prior notice. Changes apply from the next renewal. If you do not accept a price change, you may cancel before it takes effect.
7.6 Late or failed payments may result in suspension or termination of paid features.
8. Free Trials and Promotions
8.1 We may offer free trials or promotional pricing. Unless cancelled before the trial ends, your Subscription will convert to a paid plan and the applicable fee will be charged. Terms of any promotion prevail over conflicting provisions of this Section to the extent of the promotion.
9. Right of Withdrawal (Consumers) — Diritto di Recesso
9.1 If you are a Consumer, you have the right to withdraw from a contract concluded at a distance within fourteen (14) days without giving any reason, in accordance with Articles 52 et seq. of the Italian Consumer Code (D.Lgs. 206/2005) implementing Directive 2011/83/EU.
9.2 The withdrawal period expires 14 days from the day of conclusion of the contract.
9.3 To exercise the right of withdrawal, you must inform us of your decision by an unequivocal statement sent to support@rosaapp.io or Founder Support S.R.L., Via del Campo 89, 21040 Morazzone (VA), Italy. You may use the model withdrawal form set out in Annex A, but it is not obligatory.
9.4 Effect on digital services: Where you request that the supply of the Service begin during the withdrawal period, you expressly acknowledge and agree that:
(a) the Service will begin before the withdrawal period expires; and
(b) if you withdraw after the Service has begun, you must pay an amount proportionate to the Service provided up to the point of withdrawal.
You further acknowledge that you lose the right of withdrawal once the Service has been fully performed, where performance began with your prior express consent and acknowledgment that the right would be lost (Art. 59(1)(o) Codice del Consumo).
9.5 Upon valid withdrawal, we will reimburse payments received from you, less any proportionate amount under Section 9.4, without undue delay and within 14 days of being informed of your decision, using the same payment method you used, unless otherwise agreed.
10. Intellectual Property
10.1 The Service, including all software, design, text, graphics, and trademarks, is owned by or licensed to the Company and is protected by intellectual property laws. We grant you a limited, non-exclusive, non-transferable, revocable license to use the Service in accordance with these Terms.
10.2 Your Content. You retain all rights in your Content. You grant us a limited license to access, process, store, and transmit your Content solely to provide and operate the Service in accordance with these Terms and our Privacy Policy.
10.3 AI-generated outputs. Subject to the rights of third parties and applicable law, outputs generated by the AI Features for you are made available for your use. You are responsible for your use of such outputs.
10.4 Feedback. If you provide feedback or suggestions, you grant us a non-exclusive, perpetual, royalty-free license to use them without restriction.
11. Data Protection
11.1 Our processing of personal data is governed by our Privacy Policy and applicable law, including the GDPR (Regulation (EU) 2016/679) and Italian Legislative Decree 196/2003 as amended by D.Lgs. 101/2018.
11.2 Where you, as a Professional User, use the Service to process personal data of your own clients and we act as a processor on your behalf, the parties shall enter into a Data Processing Agreement pursuant to Article 28 GDPR, which forms part of these Terms in such cases.
12. Third-Party Platforms and Services
12.1 The Service integrates with third-party platforms governed by their own terms and policies. Your use of those platforms through Rosa is subject to their respective terms. We are not responsible for the acts, omissions, content, or policies of third parties.
13.1 We will provide the Service with reasonable care and skill.
13.2 To the maximum extent permitted by law, and without prejudice to mandatory rights of Consumers (including the legal guarantee of conformity under the Italian Consumer Code), the Service is provided "as is" and "as available." We do not warrant that the Service will be uninterrupted, error-free, or that AI-generated outputs will be accurate, complete, or fit for any particular purpose.
13.3 Nothing in these Terms excludes or limits any statutory rights you have as a Consumer that cannot be excluded or limited by law.
13. Warranties and Disclaimers
14. Limitation of Liability
14.1 For Consumers: Our liability is governed by mandatory Italian and EU law. Nothing in these Terms excludes or limits our liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, or for any liability that cannot be excluded or limited under applicable law.
14.2 For Professional Users, to the maximum extent permitted by law:
(a) we shall not be liable for indirect, incidental, special, consequential, or punitive damages, or for loss of profits, revenue, data, or business opportunities;
(b) our total aggregate liability arising out of or related to the Service shall not exceed the total fees paid by you to us in the twelve (12) months preceding the event giving rise to the claim.
14.3 We are not liable for failures or delays caused by third-party platforms, force majeure, or events beyond our reasonable control.
15. Indemnification (Professional Users)
15.1 If you are a Professional User, you agree to indemnify and hold harmless the Company against any claims, damages, and reasonable costs arising from your breach of these Terms, your misuse of the Service, your Content, or your violation of any law or third-party right. This Section does not apply to Consumers.
16. Suspension and Termination
16.1 You may terminate your account at any time through the Service.
16.2 We may suspend or terminate your access (a) for material breach of these Terms; (b) where required by law; or (c) on at least 30 days' notice for discontinuation of the Service.
16.3 Upon termination, your right to use the Service ceases. Provisions that by their nature should survive (including Sections 10, 11, 13, 14, 15, 18) shall survive. Data handling following termination is governed by the Privacy Policy.
17. Changes to These Terms
17.1 We may amend these Terms from time to time. We will notify you of material changes through the Service or by other reasonable means at least 30 days before they take effect, where feasible.
17.2 Continued use of the Service after the effective date constitutes acceptance. If you do not agree, you may terminate your account before the changes take effect. Where mandatory Consumer law requires your express consent to a change, we will obtain it.
18. Governing Law, Jurisdiction, and Dispute Resolution
18.1 Governing law. These Terms are governed by the laws of Italy, without prejudice to the mandatory protections afforded to Consumers under the law of their country of habitual residence within the EU.
18.2 Jurisdiction — Professional Users. For disputes with Professional Users, the courts of Varese shall have exclusive jurisdiction.
18.3 Jurisdiction — Consumers. For disputes with Consumers, the competent court is the court of the place where the Consumer is resident or domiciled, in accordance with Article 66-bis of the Italian Consumer Code.
19. Miscellaneous
19.1 Entire agreement. These Terms, the Privacy Policy, and any applicable order or plan terms constitute the entire agreement between you and us regarding the Service.
19.2 Severability. If any provision is held invalid or unenforceable, the remaining provisions remain in full force.
19.3 No waiver. Our failure to enforce any right or provision is not a waiver of that right or provision.
19.4 Assignment. You may not assign these Terms without our consent. We may assign them in connection with a merger, acquisition, or sale of assets, provided your rights are not diminished.
19.5 Language. These Terms are provided in English and Italian. In the event of any conflict, the Italian version shall prevail for Consumers resident in Italy.
19.6 Notices. Notices to us should be sent to support@rosaapp.io or to Founder Support S.R.L., Via del Campo 89, 21040 Morazzone (VA), Italy. We may give notice to you via the Service or the email associated with your account.
20. Contact
Founder Support S.r.l.
Via del Campo 89, 21040 Morazzone (VA), Italy
P.IVA / Codice Fiscale: 04113720124
REA: VA-403086
Email: support@rosaapp.io
Website: www.rosaapp.io
Annex A — Model Withdrawal Form (Consumers)
(Complete and return this form only if you wish to withdraw from the contract.)
To: Founder Support S.r.l., Via del Campo 89, 21040 Morazzone (VA), Italy / [Insert email]
I/We hereby give notice that I/We withdraw from my/our contract for the supply of the following service: Rosa
Ordered on / received on: ____________________
Name of consumer(s): ____________________
Address of consumer(s): ____________________
Signature (only if notified on paper): ____________________
Date: ____________________
Annex B — Specific Approval of Clauses (Arts. 1341–1342 Italian Civil Code)
Pursuant to and for the effects of Articles 1341 and 1342 of the Italian Civil Code, the User expressly declares to have read and to specifically approve the following clauses:
Section 3.2–3.3 (modification/discontinuation of the Service; third-party platform disclaimer); Section 5.1 (disclaimer on AI output accuracy); Section 6.2 (suspension/termination); Sections 7.3–7.5 (auto-renewal, non-refund, price changes); Section 13.2 (disclaimers); Section 14.2 (limitation of liability for Professional Users); Section 15 (indemnification); Section 16.2 (our right to suspend/terminate); Section 17 (changes to Terms); and Section 18.2 (exclusive jurisdiction of Varese courts for Professional Users).